Shipping & Returns
Shipping Rates + Time Estimates
Total Delivery Time = Order Processing Time + Time in Transit
Flat Rate Shipping
We are proud to offer flat rate shipping to all Domestic and International locations.
|Method||Total Delivery Time||Cost|
|USPS Priority||3-10 business days||$8.95 (FREE on all orders over $49)|
|USPS Express||3-5 business days||$29.95|
|Method||Total Delivery Time||Cost|
|USPS Priority International||6-14 business days||$34.95|
|USPS Express International||3-9 business days||$44.95|
International Credit Card Verification
For international clients, please advise that we verify all international credit cards used and international credit cards without support for electronic verification may incur an extra 3-5 business day verification delay. To bypass this period and have your package shipped out efficiently, we recommend that you pay with Paypal.
If you do not have a Paypal account you can make one at paypal.com.
Country Customs & Duties Fees
Shipping charges do not include international taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from finerwigs.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to finerwigs.com. This amount will be subtracted from your merchandise refund. finerwigs.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
For your convenience, we provide you with your order status notification during each step of order processing. Automated email confirmations are sent to the email address provided after an order has been placed. If you have not received email confirmations on the same day you placed your order, please contact us.
There will only be an authorization(pending hold to guarantee funds) placed on your credit card, we do not complete charges until items are packaged and shipped. If you have paid with PayPal, funds will be captured immediately.
For each process of your order, an automated email will be provided. You will receive a shipping estimates and shipping confirmations with tracking information. In each automated confirmation email, you will receive a confirmation link. Your confirmation link can be accessed 24/7 and will have all current details and updates for your order. If you have any questions, please contact our customer service department.
As soon as your order ships, you will receive a shipment confirmation via email with tracking information. It will provide you with a link to follow your packages transit progress to its shipment destination. The tracking number will also show on the online order detail link that you are provided with in your original email confirmation. You can also contact our customer service department.
Change / Modify An Order
You may request a change to your order if the request is made by the next day at 10:00am PST. If the request is made after this time frame, there will be a 20% restocking fee of the original ordered item. Promptly email us with the exact changes to your order with included order number to firstname.lastname@example.org. We will do our very best to accommodate your request.
All order cancellations must be requested before 10 AM PST of the following day, otherwise an order cancellation charge of 30% will apply. To request an order cancellation, CLICK HERE and select Order Cancellations.
Why do we charge a cancellation fee?
Although we stock thousands of different wigs, some items may need to be special ordered from the manufacturer to fulfill your order. Our wig manufacturers do not allow us to return these items back to them, so in effect finerwigs.com absorbs the full cost of the wig in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 30% cancellation fee.
Refused packages will be subject to a 30% restocking fee and any applicable shipping charges.
Undeliverable packages will be subject to reshipping charges.
Out of Stock / Backordered Items
In the case that a purchased item is out of stock, we will send you an email. If your order contains multiple items, we may ship your order partially to expedite your order and give you the option to backorder, substitute or cancel the unshipped items. No partial shipping for international orders. We will provide you with an estimated arrival date if one is available.
Returns and Exchange Policy
At finerwigs.com customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the exchange and return form included on the backside of your invoice within 7 days of receipt.
- Items must be in their original manufacturer condition and packaging. Otherwise a 50% fee will be incurred
- Do not unpack or try on the product. Due to the sensitive nature of our products and California health laws, we are not allowed to resell any items that have been worn, tried on, or handled.
- Promotions and coupon codes do not apply to exchange items. Any differences owed will be automatically charged to the original credit card used. If paid with PayPal a request for the difference will be sent.
- Any promotional items included originally with the product must also be returned. If promotional items are not returned, retail costs of these items will be incurred.
- Returns and exchanges are not allowed on costume wigs, character’s line, costume accessories, wig accessories, clearance sale items, and price matched items. Any unauthorized items received will automatically incur a 30% restocking fee.
- Shipping fees are non-refundable. Refunds are only issued for the item cost only.
- Return fright charges are to be paid by the customer. We are not responsible for lost or damaged packages.
- Once you have received your exchange, no further exchanges can be made.
- Returning the item(s) to you at your cost
- Donating the item(s) to the American Cancer Society (receipt of donation available upon request). You will receive a coupon for 20% off a future purchase with wigs.com for your donation to charity.
Ineligible item(s) will be automatically donated 30 days after receipt.
Price Match Policy
At finerwigs.com, we pride ourselves on providing not only the best selection of wigs available, but also our competitive prices. Thus, if you find any item at a lower price either before your purchase or within 10 days of your purchase, we will match the price at 110% of the difference.
- The competitor must be an authorized retailer advertising the identical product on a USA website. (We do not match email price quotes or print catalogs)
- Price match requests for an item you have already purchased must be submitted within ten (10) days from the original date of purchase at finerwigs.com.
- Since we only sell new, unopened items, we will not match competitors’ clearance sales, special offers, coupon rebates, or prices on used / damaged / open-box items / Bid or Auction prices.
- Price match does not apply to costume wigs, character’s line or wig care accessories.
- Price match cannot be combined with other finerwigs.com promotions, discounts, coupons, etc.
- All sales final on price matched items. No exchanges allowed.
Damaged / Missing Items
Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact Customer Care. Please retain all packaging material in case an inspection is necessary.
Any damages claimed after 10 days of receipt of the product is considered regular wear and tear.
How do I join the Wig Wholesale Program?
Finerwigs.com is now offering a Wholesale Program! We would like to help your business carry some of the top brands in wigs, extensions and hairpieces for your clients.
It’s a simple process! To request a Wholesale Account, Contact Customer Care to get started with the application process.
Then fax a copy of your credentials to 949-326-0097. You may also email us a PDF attachment, to email@example.com.
Wholesale applicants must have a valid Cosmetology License or Business Tax ID(EIN) number to be approved.
Once your Application form and credentials have been submitted, we will email you an approval letter within 1 business day. Please note that wholesale orders cannot be combined with any finerwigs.com promotions, coupon codes, free shipping and price matches.
If you have any questions or inquiries, please email us at firstname.lastname@example.org.
Digital Images Disclaimer
All pictures shown are professionally shot and have been provided by the manufacturer. Wigs shown have been styled for the photo to show full potential. Personal results may vary.
finerwigs.com is not responsible for color recommendations made by representatives not meeting customer expectations. The description of a color is given as accurately as possible, but IS subject to opinion person-to-person. For best results, please purchase a color ring for the most accurate color choice prior to getting a wig.